Information For IT Staff

The following technical information is for IT staff wishing to use Schoolshape products in their schools. To learn more about Schoolshape products, please return to the Home Page.

System Requirements

  1. Broadband internet connection: at least 100kb/s per user of upload and download capacity is recommended. See Firewalls and Proxies for more information about operating Schoolshape on secured networks.
  2. A modern internet browser: We recommend Mozilla Firefox or Google Chrome, but any modern browser should work well. Please note that audio/video recording is not supported by Safari or any browser on iOS, though we will be soon releasing an app for iOS to work around this problem. Microsoft Edge is due to support recording from 2020 onward. For detailed RAM/CPU system requirements, please refer to the documentation for your browser.
  3. Audio / video equipment: We recommend provision of microphone headsets for situations where many students will use the software in the same room.

Installation and Set-Up

Schoolshape requires no installation, and can be used by opening schoolshape.com in your browser.

Troubleshooting

Login page appears correctly, but logging in fails.

If you find that the login page is loading correctly but that logging in fails, it's probably because https connections are being blocked by your firewall.  Please ensure your firewall allows all connections to *.schoolshape.com.

Logging in appears to work, but 'Offline - connection failed' message appears

This is caused by a failed websocket connection to wss://schoolshape.com/ws. Some firewalls and webfilters attempt to buffer https responses into memory before passing to the client, breaking websocket connections. We have had reports that disabling https support for connections to schoolshape.com can solve this issue.

All features work with the exception of video and sound recording

Please see Firewalls and Proxies.

Schoolshape frequently crashes the browser

If you are using Internet Explorer, please upgrade to a newer browser.   We recommend Mozilla Firefox or Google Chrome for best security and performance.